Water and Sewer Service

The City of Rockville provides water and sewer service to 70 percent of the city or about 12,000 accounts. All other Rockville residents and businesses are serviced through the Washington Suburban Sanitary Commission (WSSC).

Water Problems? Call the 24-Hour Emergency Hotline

For emergency water or sewer problems, call 240-314-8567.


Pay Online
 Still have questions? Contact: 

Utility Billing
phone.png
240-314-8420
location.png
111 Maryland Ave.
Rockville, MD 20850
hours.png
Monday - Friday
8:30 a.m. - 5:00 p.m.



Service Basics


 

Start Service

To start/stop service, call 240-314-8420 or email utilitybilling@rockvillemd.gov


 

Sign up for E-Billing

 As an optional service, you can choose to sign up for e-billing to help save on paper.


 

Payments

You can pay online or in-person during business hours at:

 Cashier's Station

 111 Maryland Avenue
 Rockville, MD 20850


A 24-hour drop-box is available outside of City Hall.

Late payments will result in additional fees.


Stop Service

 
  1. Schedule a final reading of the meter at least five days in advance. Tenants or landlords will need to provide a copy of the Lease Agreement. Homeowners will need to provide a copy of the Closing Disclosure Statement.
  2. To shut off service, call 240-314-8420 or email utilitybilling@rockvillemd.gov

Water and Sewer Rates
Most Rockville water customers experienced an increase of 4.9% in their usage charges from FY 2018 to FY 2019. In addition to the usage charge, Rockville water customers pay a fixed ready-to-serve charge that is based on the size of the water meter and ranges from $12.30 to $1,414.50 per quarter.

Sewer Fund charges are based on water consumption. All customers that are serviced by the City pay $9.86 per 1,000 gallons of usage, an increase of 6.5% over FY 2018. Similar to water, sewer customers pay a fixed ready-to-serve charge that ranges from $13.89 to $1,597.73 per quarter.