Americans With Disabilities Act

Everyone in Rockville should have equal access to facilities, buildings, parks and activities. The city includes people with all abilities and we care about making it possible for everyone to enjoy their city.

You can file an Americans with Disabilities Act complaint if you believe you or another person has been discriminated against because of a disability.

Still have questions? Contact: 

ADA Coordinator
111 Maryland Ave.
Rockville, MD 20850
Monday - Friday
8:30 a.m. - 5:00 p.m.

Filing a Complaint

Complete Form

You can file a complaint to the ADA Coordinator within 60 days of the event. The complaint may be filed via the online form, or by appointment with the ADA Coordinator by emailing
If the ADA Coordinator is the subject of the complaint, the complaint is routed to the Advisor to the City Manager for Justice, Equity, Diversity, and Inclusion.   

Receive Confirmation

The ADA Coordinator will speak with you to determine whether the complaint arises to a violation of City Policy/Ordinance or the ADA. Results of this initial determination include:

  • Dismissal, with written evaluation of reason for dismissal;
  • Evaluate whether an informal resolution can be achieved to best meet the goals of parties involved. Informal resolutions will be memorialized in writing for all parties involved and supervisors of City employees; or
  • Proceed to a full investigation.
If a full investigation is warranted, the ADA Coordinator has 60 days to complete investigation. Should there be a delay in investigation, the ADA Coordinator must communicate, in writing as soon as practicable, the reasons for delay and expected finish date. You will receive the ADA Coordinator’s final investigation determination in writing.

Optional: Appeal Decision

The involved parties may file an appeal for reconsideration to the Deputy City Manager within 30 days of the decision, based on one of the following reasons:

  • The ADA Coordinator did not consider all information available during investigation.
  • New information has emerged since the investigation.
  • The ADA Coordinator showed bias in process.
The Deputy City Manager will make a final determination within 30 days of the appeal.